Shipping and Delivery
Local Delivery (within Singapore)
Courier delivery is available and complimentary for all orders over S$300 with delivery addresses in Singapore.
All packages are tracked and shipped from our Singapore office via our selected third-party delivery partners after processing and fulfilment. We aim to send out orders within 2 to 3 business days from the date of order but we will reach out if there is an extended delay.
Local shipping is at a standard flat rate of $10 - and enjoy complimentary deliveries for orders above S$300!
International Delivery
Do reach out to us before placing an order that requires international shipping. Alternatively, you may place an order and arrange for your own international courier. We will dispatch your order within 2 to 3 business days.
Frequently Asked Questions
Missed Delivery
In most cases, local couriers will make two attempts for delivery. After two failed attempts, your parcel will be returned to us. Ensure your correct and complete address along with your contact number is provided. Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries, or returned.
Any unclaimed parcels returned or failed delivery due to an error on your part will incur a redelivery fee.
Delay
Delays may occur if there is a discrepancy in our stock levels and we are awaiting any product from your order to come in. We will definitely reach out and inform you of the delay, or alternatives. Please be patient with our team and we will try to get your order to you as soon as possible!
Incomplete or Incorrect Address
Please ensure that your order details are accurate and complete during checkout to minimise delays or unsuccessful deliveries.
Do reach out to us at hello@lessenza.sg for any changes to order details but we may be unable to rectify it if the order has already been sent out.
Redelivery costs will be chargeable.
Lost Packages
Once your package has been handed over to our third-party delivery partners, it is under the responsibility of them and Young Hungry Free shall not be responsible for any lost parcels if substantial proof of delivery can be provided. Any reports of lost packages will be escalated to the respective third-party delivery partner and L'Essenza will make reasonable efforts to assist in compensation claims, if any, on a case-by-case basis.